policies & shipping
Exchange / Return for Store Credit Policy :
As a small business offering small batch production, returns cannot be accommodated. Our policy is for exchange or store credit only.
Please note that return shipping and re-shipment is not covered by Suns of the Surf and is the customers responsibility. A shipping label can be created and emailed to you however this amount (ranging between $15-$25.00CAD) will be invoiced prior to sending the shipping label along with a new shipping fee for the exchanged item. Please note that for customers outside North America , the return shipping rates are higher and can reach an upwards of $100 CAD.
All orders will ship with a tracking number which is emailed to you once your label is created, you will be able to follow along on your packages journey using this email by clicking "view order".
Suns of the Surf Inc is not responsible for any applicable duties or taxes which may arise upon entry into your country. During any international customs process, duty fees may be charged upon receipt. Refusal of packages does not result in a refund as the package will be considered abandoned by the courier. Return shipping rates from refused packages reach an upwards of $300.00CAD which Suns of the Surf Inc does not pay.
Please note that incomplete or incorrect shipping addresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs.